Contact information
Contact Information
Folia Body
5/286 Saint Helena Road
Greensborough, VIC 3088
Australia
Get in Touch
We're here to help! Our customer service team is dedicated to providing you with the best possible shopping experience. Choose the contact method that works best for you:
📧 Email Support
Primary Contact: shop@foliabody.com
Response Time: Within 24-48 hours (Monday-Friday)
Best for: Order inquiries, product questions, general support, returns & exchanges
Business Hours
Monday - Friday: 9:00 AM - 5:00 PM AEST
Saturday: 10:00 AM - 2:00 PM AEST
Sunday: Closed
Public Holidays: Closed
Note: Orders placed outside business hours will be processed on the next business day.
Contact Us By Department
📦 Orders & Shipping
Email: shop@foliabody.com
For questions about:
- Order status and tracking
- Shipping times and costs
- Missing or damaged items
- Address changes
🔄 Returns & Exchanges
Email: shop@foliabody.com
For assistance with:
- Return requests
- Exchange processing
- Refund status
- Product defects
🌿 Product Information
Email: shop@foliabody.com
For inquiries about:
- Product ingredients
- Usage instructions
- Product availability
- Recommendations
🤝 Wholesale & Partnerships
Email: shop@foliabody.com
For business inquiries regarding:
- Wholesale opportunities
- Retail partnerships
- Collaborations
- Media requests
Before You Contact Us
To help us assist you faster, please include:
- Your order number (if applicable)
- Full name associated with the order
- Clear description of your inquiry
- Any relevant photos (for damaged items or product issues)
Response Times
We strive to respond to all inquiries as quickly as possible:
- Email: 24-48 business hours
- Phone: Immediate during business hours
- Live Chat: Immediate during business hours
- Social Media: 48-72 hours
During peak seasons (holidays, sales events), response times may be slightly longer. We appreciate your patience and will respond to every inquiry.
Alternative Ways to Connect
📱 Social Media
Follow us for updates, tips, and community support:
- Instagram: @foliabody
- Facebook: /foliabody
Please note: For privacy and security, we cannot process orders or handle account-specific inquiries via social media. Please use email or phone for these matters.
📮 Postal Mail
Folia Body
5/286 Saint Helena Road
Greensborough, VIC 3088
Australia
Note: For faster service, we recommend email or phone contact for all inquiries.
Privacy & Security
Your privacy is important to us. When contacting us:
- Never include credit card numbers in emails
- We'll never ask for your password via email or phone
- All communications are kept confidential
- For privacy concerns, please refer to our Privacy Policy
Accessibility
We're committed to providing accessible customer service:
- Large print communications available upon request
- Email support available for those who prefer written communication
- Clear, simple language in all our communications
Feedback
We value your feedback! If you have suggestions on how we can improve our products or services, please email us at shop@foliabody.com with "Feedback" in the subject line.
Thank you for choosing Folia Body. We look forward to hearing from you!
